Cisco asa activation key issue


"the client has got a replacement on asa. should get a new activation key . old key will work only with old asa not the new asa(Replacement)"



client error

"Our team tried to log a call of firewall for the location where it was replaced, but it is showing the below error.

The service you have requested is outside of service parameters associated with Cisco.com profile 
ACC CMU Bargarh Firewall
JMX1235L2FX
"


Solution




First of all you need to be sure that you used the correct activation-key for the correct device. The activation-key is based on the serial number and must be generated by the licensing team.
  1. Lost activation-key: The activation-key can be regenerated by licensing team. You need to send the serial number and/or PAK number to licensing@cisco.com . May be licensing team could request from you different information like contract number in case.
  2. License key is correct, but not take effect: If you see the correct activation-key under the "show activation-key", please try to reboot the device. If it doesn't help, please do the followings as a "lost activation-key".
  3. RMA
  4. Customer bought a new ASA, can he/she transfer the license? Licenses are permanent. Once issued, they can never be revoked or  transferred. Since the only way to provide a license for a different  device is by issuing a brand new one and not removing their old one, any  desire to provide special discounts in this instance need to be handled  through the sales process / deals desk.

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